Verzendbeleid
Shipping policy
Thank you for choosing Luksus Lys for your handmade candles! We aim to ensure that your experience with us is seamless and enjoyable. Please take a moment to review our shipping policy.
Processing Time:
All of our candles are made to order, which means that they are crafted just for you! Our typical processing time is 3-5 business days. Please note that during peak seasons, such as holidays and with new collection releases, processing times may vary. We will do our best to keep you informed if there are any delays.
Shipping Methods and Costs:
At this moment we only offer standard shipping. Shipping costs will be calculated at checkout based on your order size and delivery location.
Delivery Times:
Once your order has shipped, delivery times will depend on the shipping method selected at checkout and your location. Please allow additional time for orders being delivered to remote areas.
Order Tracking:
Once your order has been shipped, you will receive a confirmation email with a tracking number. If you have any questions regarding your shipment or need assistance tracking your order, please don’t hesitate to contact us.
Important Notes:
- Please ensure that the shipping address you provide is accurate. We are not responsible for lost or misplaced packages due to incorrect address information.
- If your order is returned to us due to an incorrect address or failure to collect from the postal service, a reshipping fee will be applied.
International Shipping:
At this time, we ship to most countries in Europe (Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden). If you are located outside these areas and would like to place an order, please contact us for further assistance.
Damaged or Lost Packages:
If your package is lost during shipping, please reach out to us at Luksus.lys@hotmail.com. For damaged packages, please contact us within 24 hours of delivery. We are here to assist you in resolving any issues!
Thank you for your understanding and for supporting our small business. We are dedicated to providing you with beautifully crafted candles and a delightful shopping experience. We look forward to serving you!
Warm wishes,
Luksus Lys
Tømmerupvej 172, 2791 Dragør, Denmark
Luksuslys@hotmail.com
+45 28 83 95 57